
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that “every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.”
- Out of the crisis and The new economics, Deming
- Workplace Management and Toyota Production System, Ohno
- Peopleware, DeMarco & Lister
- Managing the professional service firm, Meister (delegation)
- Leadership Handbook, US Army
In sort of curriculum order:
- Built to Sell - really easy gateway
- The E-Myth Revisited (withstand the writing style, glib observations)
- The Business Model Generation book- massive leap in understanding after this
- Traction (Gabriel Weinberg). Marketing entrypoint zeroed into today
- Managing the Professional Service Firm (Maiser) (incidentally related to what I do but so useful)
- Thinking in Systems (Meadows)
- An Elegant Puzzle (Engineering management book by Will Larson. Actionable and bite-sized)
- Measure What Matters (Doerr)
- Crossing the Chasm
- Blue Ocean Strategy
- Never Split the difference (eh)
- Design of everyday things (not as niche as I thought, perspective altering)
Some sales books (I held my nose while reading, but useful insights)
- The Science of Selling
- S.P.I.N. Selling
- The Challenger Sale
No longer doing consulting, but found it invaluable as a tech person building a consulting team and trying to break into enterprise. Probably useful for any professional consulting through a firm (lawyers, accountants, big 4, etc.)
Someone mentioned Designing Data Intensive Applications which I’m partial to as well.
Maister basically made a manual of my whole world which includes things I never thought about like "leverage formulas" and "service programs". Would highly recommend if you are a partner of a firm or thinking of starting your own.
A few years back I tried forming an LLC with a couple friends, but they both have full-time jobs and they keep getting promoted, so it's never gone anywhere, and we're talking about winding it down. I'd love to try again with someone who is already independent and is ready to try something bigger.
I haven't read Developer Hegemony, but another great book about the dynamics of such a partnership is Managing the Professional Service Firm by David Maister. It's pretty dense, but it's full of great ideas.
I went into freelancing in part to avoid becoming a manager, and I think with the right kind of partnership you could still practice your craft while still helping to lead a small team of people---or maybe even just mostly collaborating with other partners. The Maister book has helpful things to say here about whether your firm focuses on work that is repeatable & leveragable (e.g. making Wordpress sites) vs unique, challenging, and done mostly by partners (which sounds more fun to me).
I'm in Portland, Oregon, if anyone is interested in talking about something like that. :-)
