
Why trying to be the best... competing like crazy... makes you mediocreEvery few years a book--through a combination of the author's unique voice, storytelling ability, wit, and insight--simply breaks the mold. Bill Bryson's A Walk in the Woods is one example. Richard Feynman's "Surely You're Joking, Mr. Feynman!" is another.Now comes Youngme Moon's Different, a book for "people who don't read business books." Actually, it's more like a personal conversation with a friend who has thought deeply about how the world works... and who gets you to see that world in a completely new light. If there is one strain of conventional wisdom pervading every company in every industry, it's the absolute importance of "competing like crazy." Youngme Moon's message is simply "Get off this treadmill that's taking you nowhere. Going tit for tat and adding features, augmentations, and gimmicks to beat the competition has the perverse result of making you like everyone else." Different provides a highly original perspective on what it means to offer something that is meaningfully different--different in a manner that is both fundamental and comprehensive. Youngme Moon identifies the outliers, the mavericks, the iconoclasts--the players who have thoughtfully rejected orthodoxy in favor of an approach that is more adventurous. Some are even "hostile," almost daring you to buy what they are selling. The MINI Cooper was launched with fearless abandon: "Worried that this car is too small? Look here.
One case that comes to mind is Ikea with this DIY approach. Is it the most convenient way to buy furniture? Not really given the work you need to do. Prof Moon argues that this paradoxically creates a stickiness to the brand because you have invested something (time and effort).
Another one is the "In-n-out" burger joint(Forgive me if I have gotten the name wrong). Apparently, it takes a full 15-20 minutes to get a burger here but it is thriving in-spite of this difficulty because people know they're not getting some frozen processed food.
[1]https://www.amazon.in/Different-Escaping-Competitive-Youngme...
Essential had neither of these approaches.
[1] https://www.amazon.com/Different-Escaping-Competitive-Youngm... [2] https://www.amazon.com/Blue-Ocean-Strategy-Expanded-Uncontes...
It's on my priority list actually for some future projects to make it super easy to quit and migrate data out of my stuff to a competitor.
But my overarching belief about product design: - build stuff you are passionate about because you use it - listen to customers, but don't do what they say
The reason that products all start to look the same is that customer's only experience of 'better' is a competitors product. That's why you have Audi's advertising about their safety record, and Volkswagon's advertising about their performance features.
A great read on this topic is Youngme Moon's book different: http://www.amazon.com/Different-Escaping-Competitive-Youngme...
http://www.amazon.com/Different-Escaping-Competitive-Youngme...
