
"A negotiation guide from a former FBI Hostage Negotiator"-- "Never Split The Difference is a riveting, indispensable handbook of negotiation principles culled and perfected from Chris Voss's remarkable career as a hostage negotiator and later as an award-winning teacher in the world's most prestigious business schools. From policing the rough streets of Kansas City, Missouri, to becoming the FBI's lead international kidnapping negotiator, to teaching negotiation at leading universities, Voss has tested these techniques across the full spectrum of human endeavor and proved their effectiveness. Those who have benefited from these techniques include business clients generating millions in additional profits, MBA students getting better jobs, and even parents dealing with their kids. Never Split The Difference provides a gripping, behind-the-scenes recounting of dramatic scenarios from the gang-infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong, revealing the negotiation strategies that helped Voss and his colleagues succeed where it mattered most: saving lives. As a world-class negotiator, Voss shows you how to use these skills in the workplace and in every other realm of your life. Life is a series of negotiations: whether buying a car, getting a better raise, buying a home, renegotiating rent, or deliberating with your partner, Never Split The Difference gives you the competitive edge in any discussion."--Jacket.
Providing feedback on the meal is useful for their next guest, if they are interested in improving. If they aren’t, just say it’s fine and move on.
Shifting focus outside of yourself is covered in a lot of areas but Never Split The Difference stuck with me, written by a hostage negotiator.
I’ve even read aloud a few chapters to my kids, because it’s very suitable for communication with parents as well
The book teaches how to actually hear people even in the very emotionally charged situations, how to properly ask them questions to understand their point of view and their needs.
If I understand my son’s needs and can give him what he wants in exchange of him giving me what I want, how is that a manipulation? I can yell at him, impose sanctions (eg no minecraft for two days) and we both will be greatly dissatisfied. Or we can both get what we want, which is a win-win.
Can’t say anything about other books, but Never Split the Difference is about hearing and understanding other peoples’s wants and opinions. Not this pickup-artist-like bullshit.
