Louis Rossmann
3 HN mentions · mentioned in 3 months, 2018–2021
48:48 · 119K views · Feb 22, 2017
Louis Rossmann visits Apple Authorized Service Providers to see what repairs they can actually do. He finds, for example, that an iPhone 6 headphone jack is not repairable and requires an expensive board replacement.
Cited in right-to-repair discussions to show that authorized repair centers mostly swap units rather than repair them.
3 comments from Hacker News
> I think you're being disingenuous here and I think you know it. Saying "and you know it" isn't an argument, it's what people fighting back and forth in drama TV say. > No one is telling customers "your phone is now a brick" when their charge port breaks I did not say they tell customers your phone is a brick when their charge port breaks. AASP did say, that when your headphone jack(attached to charge port) breaks, your only solution is a) Send it back to manufacturer b) 2 week turnaround time c) All data GONE d) You spend half the cost of a new one, to get someone else's refurbished phone. Citation: this video Brick could technically be one way to put it, since they will not fix your phone. >and "right to repair", as a whole" does not have a fine handle on what's being advocated for. It actually does. The bills in almost every state in the U.S. are virtually identical. What are the differences between House Bill 1212 in Washington and S4104 in New York that make it impossible to tell what is being advocated for? What are the inconsistencies? These are bills in different states on opposite sides of the US, with totally different legislators; and each bill makes it clear they are advocating for the same thing. What causes confusion over what Right to Repair is asking for is the opposition. They will make things up, like claim I am asking for source code, or demanding everything be modular. None of this is in any of the bills. No one cares though, because no one reads them. >espe
> I'm an Apple fan because I don't need to repair the device Given that Apple has no data recovery service for any of their products (even if you tell them that you'll give them a limitless pile of cash) and that they solder storage into most of their devices (that is paired to the CPU -- so you cannot remove the flash chip and put it onto a working board to recover data), this is a very bold claim. Maybe you don't need your phone to be repaired when it is water damaged and you can no longer get photos of your children (that you should've backed up, but didn't). Maybe you want to pay US$300 to replace an out-of-warranty phone when the only thing wrong with it is that a headphone jack got stuck inside the port[1]. Maybe you don't want to pay more than the device is worth to fix a brand-new device[2]. Apple devices aren't just hard to repair, Apple as a company is anti-repair -- and defending this practice is not a reasonable position to hold. I understand arguing that Apple products are easier to use, or that they are more consumer-friendly, or that consumers shouldn't have full control over their devices because they'll probably brick them, and so on. But arguing that them being irreparable is a good thing is not justifiable (even if you don't need your device repaired, someone else will, and out-right ignoring that is misinformed). [1]: this video [2]: [LINK]
because AASP are not allowed to repair anything this video Your role is to send stuff to Texas to get another refurbished unit in return [LINK] and up-sell people to a bran new device by citing ridiculous cost of 'repair' (which you contractually arent allowed to do anyway, you are only allowed to replace whole units).