
The talk references an insurance website that requires a Java applet for uploading a file. Last time I neede
It also praises Hipmunk for its ease of use. SAP bought hipmunk and shutdown the website in 2020. see https://www.concur.com/en-us/concur-hipmunk-faq
update: reddit had a couple of suggestions for alternatives - https://www.reddit.com/r/Flights/comments/13uqmba/website_wi...
Not sure if there's a comparable or better flight-booking site these days.
The CHOP (Children's Hospital of Philadelphia) website looks more modern/cleaned up.
The Design For Real Life book is available to read for free on the web - see https://dfrlbook.com/
Only a couple months ago I decided to check what Mr Meyer was up to. I bought his book Design for Real life thinking it was about CSS. I was delightedly surprised by the breadth of new things I learned about design that I had never considered before.
When Facebook first launched it, they positioned it as a "look at all the awesome things that happened this year!" sort of feature, with lots of smiling faces and positive, upbeat language. However, the reality often didn't match up -- Facebook would add sad or otherwise unideal photos/statuses to the collage, such as houses burning down, depictions of illness, etc. etc. Lots of users complained, and as a result they shifted the tone of the feature to be more neutral. ("We thought you might like to take a look back at the past year")
Put another way: edge cases (or as the book refers to them, stress cases) exist not just in code paths but in your user's expectations and emotions. Just as a good architecture can handle these appropriately, a good design and UX accounts for the entire spectrum of users.