Name: The Thank You Economy
ISBN: 9780061914188

The Thank You Economy

It's easy to think of business sales as one-sided transactions: good productions pumped into the hands of production-hungry consumers. But according to Gary Vaynerchuk, those one-way exchanges no longer tell the true story of what's really on in the American marketplace. Using example after example, he explains how our new Thank You Economy is superseding old models with its combination of constant communication, honesty, responsiveness, quality, and value.

What Hacker News says

svendbtJan 2019

Here's a list of books I have compiled as a fairly fresh PM (just getting started with the reading). The intention with this list is to built up a good mental tool box to succeed in product management (coming from SW+chip design).

PM:

  - Inspired: How To Create Products Customers Love

  - The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback

  - Escaping the Build Trap: How Effective Product Management Creates Real Value

  - What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Service

  - Strategize: Product Strategy and Product Roadmap Practices for the Digital Age

Marketing:

  - Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers

  - Brand Identity Breakthrough: How to Craft Your Company's Unique Story to Make Your Products Irresistible

  - Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability

  - The Design of Everyday Things: Revised and Expanded Edition

Organization / Business

  - Originals: How Non-conformists Change the World

  - Only the Paranoid Survive: How to Exploit the Crisis Points That Challenge Every Company

  - Lovability: How to Build a Business That People Love and Be Happy Doing It

  - The Thank You Economy

Personal

  - Presentation Zen: Simple Ideas on Presentation Design and Delivery

  - TED Talks: The Official TED Guide to Public Speaking

  - Deep Work: Rules for Focused Success in a Distracted World
  - How To Win Friends and Influence People

  - Never Split the Difference: Negotiating As If Your Life Depended On It

  - Thinking in Systems: A Primer

  - Thinking, Fast and Slow

Also, blogs:

  - Rich Mironov's Product Bytes
  - Aha! Blog
  - Inside Intercom
  - Mind the Product
  - PMHQ blog
  - Silicon Valley Product Group
  - The Accidental Product Manager
  - The Product Bistro
  - The Product Guy
  - The Secret Product Manager Handbook

Edit: Formatting

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27182818284Jan 2013

"Nuclear option"? I think it is more the Applebee's / lame tech support option. It was taught to the whole industry and now is used by everyone to a counterproductive end. I subscribe much more to the ways described by Gary Vaynerchuk in the The Thank You Economy where someone swore to his face and that person is now, years later, one of his VPs after Gary got to the bottom of the problem.

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nlavezzoDec 2012

This kind of amazing customer care is something every company can aspire to - and not just for the obvious reason of making people smile. This cost LEGO maybe $300 and has netted them an incredible amount of positive press and rekindled emotional connections with their brand.

If you want to read two great and inspiring books about this, read The Thank You Economy by Gary Vaynerchuk and Delivering Happiness by Tony Hsieh. We're working to build a culture of over the top customer service and these books are our bibles.

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timmmNov 2012

The Alchemist - Paulo Coelho.

King, Warrior, Magician, Lover by Moore and Gillette

The lean startup

Paul Graham how to start a startup

Mark Hyman Ultimate Mind Solution

Tribal Leadership

Wheel of Time

Think and Grow Rich

Superior Man David Deida

The Fountain Head

Eckhart Tolle New Earth

50th Law

Good to Great

Jed Mckenna

Earl Nightengale

Long Walk to Freedom

Outliers

Good to Great

Psycho-Cybernetics by Maxwell Maltz (Self-image)

Seven Habits of Highly Effective People by Steven Covey(Being awesome)

Wealth of Nations

Wayne Dyer The Tao

System of the World

Origin of Species

Brave new world

Thank you economy

Crush it

Built to Last

Who Moved my Cheese

Stillness Speak Eckhert Tolle

Mastery George Leonard

Steve Jobs Biography

The Last Lecture

Steve Pavlina Books

Iacocca

Striking Thoughts Bruce Lee

Carlos Castaneda

Ghost in the Wires

Richest Man in Babylon

Way of the Superior Man

Losing My Virginity

Think and Grow Rich

Delivering Happiness

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helen842000May 2012

I think that the word 'reputation' is key to the entire page. I like the part about 'Customers Love Transparency' it makes me agree with you.

The sets of bullet points are very relevant and make the book seem informative, actionable and useful. I'd try to make 1 point not run to 2 lines.

The phrase "Master building rock solid trust and reputation" didn't scan quite right to me. I'd probably change it to something like

"Build rock solid trust and reputation"

I do think injecting a bit of carefully chosen colour would help too. Privacy policy and law can seem a dry subject so it's up to you to show the importance and add the colour of your enthusiasm.

For example if you look at a book like The Thank You Economy, a striking colour scheme and focusing on reputation, trust and relationships makes you understand the passion the author has for the subject.

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restreitinhoJan 2012

It's not from this year, but I have to say it: I read Rework quite a few months back and it honestly changed my life. Other than that, The Thank You Economy is a good one as well.

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