Sachin Agarwal

The exact quote was, "Until you use an iPhone, a Mac, drive a BMW or Audi, you don't even realize how great the experience can be"

I never said that you can't use Windows, an Android, or drive another car. But at some point you need to use the top end product to really appreciate what's out there. If you spend your whole life on Windows/BlackBerry/Toyota, you might not understand what a great product is.

Before the iPhone came out, no one knew how great a phone could be. Even I didn't. The iPhone made me understand how you can take an existing feature set, and dramatically change a product through the experience.

You're going with a blanket, "German cars suck"? Really? I'd bet German cars have more fanatics than Japanese cars do. German cars delight people.

Lexus may outsell BMW, but that doesn't make it a better car. To me, a Lexus is just a high end Honda. It gets me from point A to point B, with a bit more luxury. One of Lexus's problems is that they don't have a vision, a passion. They just pump out what people will buy:

http://sachin.posterous.com/the-problem-with-lexus-is-while-they-created

And yes, BMW sucks at interface design. Where they excel is in building the ultimate driving machine. I'm all for BMW outsourcing their tech:

http://sachin.posterous.com/stick-to-what-youre-good-at-for-bmw-thats-bui

Maybe I misunderstand what getsatisfaction is.... could I go there are report a bug on hacker news for example even if hacker news have not joined getsatisfaction?

Yup - you misunderstand, and yes you could just report something for a company that's not joined getsatisfaction. A chunk of people see this as a bad thing - see http://37signals.com/svn/posts/1650-get-satisfaction-or-else and http://sachin.posterous.com/get-satisfactioncom-is-blackmail-37signals for example.