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    Artwork for The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
    Episode

    How Capital One Delivers Multi-Agent Systems with Rashmi Shetty - #765

    The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence) · Apr 16, 2026 · 54 min
    Episode page

    In this episode, Rashmi Shetty, senior director of enterprise generative AI platform at Capital One, joins us to explore how the company is designing, deploying, and scaling multi-agent systems in a highly regulated environment. Rashmi walks us through Chat Concierge, a multi-agent chat experience for auto dealerships that handles intent disambiguation, tool invocation, and human handoffs to…

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