EpisodeYour Call Is Important to Us99% Invisible · Oct 28, 2025 · 29 minPlay · 29:20SaveShareEpisode pageWhat if all those dropped calls, endless wait times and dead end hotlines every time you try to reach customer service weren’t accidents but part of the plan?RelatedWe have some questions for youExplain It to Me • Feb 5, 2025 • 9 minWhat's threatening our business?Build Your SaaS • Oct 15, 2019 • 54 minWhat if there's an accident?Build Your SaaS • Jul 9, 2019 • 54 minAll that he wantsBuild Your SaaS • Mar 10, 2020 • 45 min