
In his final semester of law school, Rudy Baylor "finds himself taking on one of the most powerful, corrupt, and ruthless companies in America -- and exposing a complex, multibillion-dollar insurance scam."
“Rudy uncovers a scheme by Great Benefit to deny every insurance claim submitted, regardless of validity. Great Benefit was playing the odds that the insured would not consult an attorney. A former employee of Great Benefit testifies that the scheme generated an extra $40 million in revenue for the company.”
Remember I read that in a novel as a teenager, and since then I've always complained if I get rejected. Almost always work, as they then finally actually look at your situation. And if it doesn't work, I keep going until they realize making me whole will be less costly than the time I make them spend.
Had to look it up, the novel was "The Rainmaker" by John Grisham.