
author of The Talent Code comes a book that unlocks the secrets of highly successful groups and provides tomorrow's leaders with the tools to build a cohesive, motivated culture. Where does great culture come from? How do you build and sustain it in your group, or strengthen a culture that needs fixing? In The Culture Code, Daniel Coyle goes inside some of the world's most successful organizations--including Pixar, the San Antonio Spurs, and U.S. Navy'sSEAL Team Six--and reveals what makes them tick. He demystifies the culture-building process by identifying three key skills that generate cohesion and cooperation, and explains how diverse groups learn to function with a single mind. Drawing on examples that range from Internet retailer Zappos to the comedy troupe Upright Citizens Brigade to a daring gang of jewel thieves, Coyle offers specific strategies that trigger learning, spark collaboration, build trust, and drive positive change. Coyle unearths helpful stories of failure that illustrate what not to do, troubleshoots common pitfalls, and shares advice about reforming a toxic culture. Combining leading-edge science, on-the-ground insights from world-class leaders, and practical ideas for action, The Culture Code offers a roadmap for creating an environment where innovation flourishes, problems get solved, and expectations are exceeded. Culture is not something you are--it's something you do. The Culture Code puts the power in your hands.
> As Clotaire Rapaille wrote in his terrific book, The Culture Code,
“Years ago, Tufts University invited me to lecture during a symposium on obesity.
Lecturer after lecturer offered solutions for America’s obesity problem, all of which revolved around education. Americans would be thinner if only they knew about good nutrition and the benefits of exercise, they told us. Slimming down the entire country was possible through an aggressive public awareness campaign.
When it was my turn to speak, I couldn’t help beginning with an observation.
“I think it is fascinating that the other speakers today have suggested that education is the answer to our country’s obesity problem,” I said. I slowly gestured around the room.
“If education is the answer, then why hasn’t it helped more of you?”
There were audible gasps in the auditorium when I said this, quite a few snickers, and five times as many sneers. Unsurprisingly, Tufts never invited me to lecture again.”
His other book Culture Code is also brilliant (about building world class teams).
Without any thought at all:
- One Minute Manager
- Debugging the development process
- The Culture Code
- The Five Dysfunctions of a Team
- Difficult Conversations
Take some negotiation and interviewing hands-on courses.
Around page 200 the book deals with this exact situation for restaurants. In particular where a franchised restaurant had one outlet doing really poorly in reviews and finance. They went there and observed management taking issue with a customer taking a bite and asking for a different meal. The management at this franchise tried to charge for both the replacement and the original meal.
Higher management saw this and quickly realized they needed a management change at that franchise. The franchise quickly corrected and went on to be one of the more successful outlets.
