Olark Blog

Olark - Palo Alto, CA; Ann Arbor, MI; remote ok - Full Time

### Who is Olark?

Simply, we're the people that put live chat on thousands of websites across the Internet.

More than that, we're helping businesses scale their personal touch to the Internet, as the lines between customer discovery, sales, and support blur.

### Who are we looking for? (details on http://www.olark.com/jobs)

- Ruby on Rails Engineer / Architect: you've worked before on an at-scale Rails app and love making it easier for our customers to use our app and make it easier for your fellow developers to contribute improvements.

- Graphic Designer: you'd like to apply your understanding of both functionality and aesthetic to improve our website and chat window.

- Marketing Communications: you'll help us educate the world about how the meaning of customer service is changing

### What's our culture like?

- Our all-hands retreat in August combined team outings (winery tours / biking / canoeing) with talking about the future of interacting with customers and how we were going to change it.

- Engaging with our customers! At conferences, answering e-mailed questions, and (of course) chatting with them on Olark. Interacting with our customers has repeatedly gave us insights that couldn't have come from simply writing code.

- We have project-based teams that shift (roughly) quarterly. We want to give our teams enough time to make sizable changes, but experience has taught us that iterations need an end…

Here's a few more to add to your list (not all SaaS)...

--ANALYTICS

Snowplow (https://github.com/snowplow/snowplow)

Segment.io (http://segment.io)

--CRM

Close.io (http://close.io),

Streak (http://www.streak.com/)

Base (http://getbase.com)

--SALES

ElasticSales (https://elasticsales.com/)

--CUSTOMER SERVICE

Metaverse Mod Squad (http://metaversemodsquad.com/)

--DATA

Factual (http://www.factual.com/)

--DATABASE

Titan (http://thinkaurelius.com/)

Tinkerpop (http://www.tinkerpop.com/)

Bulbs (http://bulbflow.com)

Datomic (http://datomic.com)

--LOG MONITORING

Logstash (http://logstash.net)

Lumberjack (https://github.com/jordansissel/lumberjack)

Fluentd (http://fluentd.org),

Flume (https://github.com/cloudera/flume)

Kafka (http://sna-projects.com/kafka/)

Scribe (https://github.com/facebook/scribe/)

--ACCOUNTING/INVOICING

Harvest (http://www.getharvest.com/)

Ballpark (http://www.getballpark.com/)

PaySimple (http://paysimple.com/)

AcceptPay (http://acceptpay.com)

FreshBooks (http://www.freshbooks.com/)

FreeAgent (http://www.freeagent.com/)

Blinksale (http://www.blinksale.com/)

--PAYMENTS

Balanced Payements (https://www.balancedpayments.com/)

Dwolla (https://www.dwolla.com/)

-- BANKING

Simple (http://simple.com)

--PHONE/PBX/SMS

Plivo (http://plivo.com/)

Tropo (https://www.tropo.com/)

Twillo (http://www.twilio.com/)

PhoneBooth (http://www.phonebooth.com/)

-- PROJECT MANAGEMENT

Orchestra (http://www.orchestra.com/)

-- RECOMMENDATION…

Olark < https://www.olark.com > | SF, Ann Arbor | Full-time | REMOTE (PST timezone though)

== About Us ==

Olark was founded with the goal of helping small businesses create deeper (and more human!) connections with their customers. Since our initial funding from Y Combinator in 2009, we have bootstrapped a profitable company centered around a simple, powerful, and beautiful chat product that 9000+ businesses use every day to talk to customers. With two major offices and remote teammates across the world, our small 30-person organization is tight-knit and collaborative despite the distance between us. We believe our positive, participatory, and peer-driven team culture plays a big part in driving our growing success. Come chat with us about it!

== Positions ==

Are you fanatical about providing great customer support and have meticulous attention to detail?

Olark is looking for a new member to join our crack support team, doing front line chat and email support. We're specifically looking for someone comfortable identifying and debugging HTML, CSS + JS issues, reading through logs, and discovering issues with third party integrations and webhooks.

Info + application here: https://www.olark.com/jobs

The great thing about Olark is it can be very humanizing if you let it. Its pretty powerful to tell a customer at 3am: "Hey, this is definitely a problem. I've marked it in our issue tracking software, but its 3am here and I am about to pass out. Is it okay if I email you tomorrow with a fix?". I wonder if that isn't more effective than just instantly fixing the problem at hand...

One really awesome thing we did at Zapier is add a custom Olark !info command that pulls up various stats of the user, like what plan they are on, how long they've had an account, links to their profile in the admin, etc... It has been crazy useful. Check out their awesome JS API [1].

Also, Olark is worth every penny. If it isn't installed on your site today, you are doing it wrong (especially if you are still figuring out your product).

[1] https://www.olark.com/documentation

Olark.com | Remote or Onsite | Full Time
Love your job. Come work with our engineering team at Olark. We're a small team of 40 folks with a passion for customer support. We're growing our engineering team and we have multiple openings: Site Reliability Engineer, Application/Front-End Engineers and Full-Stack Engineers. Work wherever you'd like in the US or Canada with a great team.
https://www.olark.com/jobs

Software Reliability Engineer: https://olark.recruiterbox.com/jobs/fk06uuo

Front-End Engineer: https://olark.recruiterbox.com/jobs/fk06sz5

Full Stack Engineer: https://olark.recruiterbox.com/jobs/fk06sz9

+1 for adwords & rapportive.

>> ... tool that no sales team should omit.

i'd add olark[1] & nerdydata[2] to that list as well.

I even have a SaaS product built, but yet to deploy - I'm testing the following way:

...i put a "pre-order" or "buy" via gumroad widget, and will start deploying once i have my first purchase. just stats on how many people go down the funnel[3]( clicked the "for companies" link, # who viewed price, # who clicked "i want this" is worth the 10 mins setting up your product on gumroad ...

~B @verbsapp

[1] http://olark.com
[2] http://nerdydata.com
[3] http://gum.co/wvFqR