Dan Moore, a developer relations professional, writes about developer communities, career advice, managed services, and negotiation.
HN commenters link his posts on forums as searchable records, asking for 'no' in negotiation, and BATNA.
>The forums are a great searchable historical record.
Wrote a whole blog post about this: https://www.mooreds.com/wordpress/archives/3451
Many people have a drive to solve their problems themselves, and if you make content available to google, they'll find it. It's a fantastic way to self-empower your users and customers.
We even have an internal slack channel where I'll post questions and answers from the other support channels (email, slack) with a view to making them generic and turning them into forum posts. I don't get to that task often enough, but it is sure fun to do when I have time.
mooreds' comment is the gist of it, resources below to help.
They also wrote a nice post on batna: https://www.mooreds.com/wordpress/archives/2839
HN Search: salary negotiation - https://hn.algolia.com/?dateRange=all&page=0&prefix=false&query=salary%20negotiation&sort=byPopularity&type=story
https://en.wikipedia.org/wiki/Best_alternative_to_a_negotiated_agreement
https://www.pon.harvard.edu/tag/batna/
HN Search: BATNA - https://hn.algolia.com/?dateRange=all&page=0&prefix=false&query=BATNA&sort=byDate&type=story
The fifth point is the same as in 'Ask for no, don’t ask for yes'
https://www.mooreds.com/wordpress/archives/3518
https://news.ycombinator.com/item?id=43144611