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    Intercom Inside

    medium.com/intercom-inside · Company blog · on HN since 2015

    The Intercom team writes about product design, product management and running a software company, with posts on design and mobile.

    Visit blogHN submissions
    Design & UXManagementBusiness & Strategy
    What HN says

    HN links it for posts like the Orange Juice Test and the Cards article, which commenters cite when discussing design practice.

    Stats for nerds
    15HN people shared it
    11linked in comments
    164story points
    May 2021last shared
    2016people per year2021

    Top posts on HN

    1. 1
      The Dribbblisation of Design
      4 people · 147 points · first shared 2015 · 51 comments on HN
    2. 2
      Why Mobile First Is Outdated
      2 people · 8 points · first shared 2016 · 2 comments on HN
    3. 3
      What we learned from scaling a product team
      2 people · 2 points · first shared 2015 · Discussion on HN
    4. 4
      How to run 1:1 meetings that work for 2
      1 person · 2 points · first shared 2017 · Discussion on HN
    5. 5
      Unicorn designers don't exist. Generalists do
      1 person · 2 points · first shared 2016 · Discussion on HN
    6. 6
      The Orange Juice Test
      2 people · 1 points · first shared 2019 · Discussion on HN
    7. 7
      The end of app stores (as we know them)
      1 person · 1 points · first shared 2016 · Discussion on HN
    8. 8
      The only competitor that matters
      1 person · 1 points · first shared 2016 · Discussion on HN
    9. 9
      Why cards are the future of the web d3f6ce8b843a
      1 person · first shared 2016

    What HN people wrote when they linked it

    • GualdrapoMay 2021

      That's a bummer, I was thinking this was more of a game to recognize design little details in widespread applications (Facebook, iMessage, iOS...) - so in that view the "subjective opinions" were not subjective but how those apps are doing design choices. Not saying they are good because, for example with the 'Skip' button in the Facebook example, people can't tell if that's actually a clickable button from the first sight, which is a terrible design in usability terms. Not sure who came with that "designing secondary buttons as if they were not buttons" thing, but the first time I saw them was with Android Lollipop and their then-new "material design".

      Putting what you're saying in perspective only tells that even now employers are helping to the dribbblisation of design[0][1][2] - and helping developers hate us designers even more.

      [0] https://www.intercom.com/blog/the-dribbblisation-of-design/
      [1] https://medium.com/intercom-inside/the-dribbblisation-of-design-406422ccb026
      [2] https://graphically.io/blog/the-dribbblisation-of-design/

    • asonethMar 2021

      This mirrors my experience as a UX designer coming from the usability side.

      Many graphic design refugees are interested in learning about usability, user research, heuristics, Fitts' Law, GOMS/KLM, etc. But it takes time and energy. I've found that some small companies with no established UX team start out gravitating to shiny portfolio examples and end up putting visual design (VX) folks in charge of interaction design which sometimes goes poorly e.g. https://medium.com/intercom-inside/the-dribbblisation-of-design-406422ccb026

    • visakanvJan 2016

      This is exactly what Paddy Adams was talking about with Cards, and I agree strongly with both of you: https://medium.com/intercom-inside/why-cards-are-the-future-of-the-web-d3f6ce8b843a

    • kthejoker2Apr 2019

      Jerry Weinberg had the Orange Juice test which always struck me as a practical approach to all requests.

      https://medium.com/intercom-inside/the-orange-juice-test-c9033fbb7117

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