Skip to content
HomeVideosBooksBlogs
AllTop postsTopics
Podcasts
HistoryListsWatch laterLiked videosFollowing

The videos, books, blogs and podcasts Hacker News keeps recommending, all in one place.

VideosBooksBlogsPodcastsAboutPrivacySettings

Data from Hacker News, HackerTube, HackerBooks, HackerBlogs and Open Library. Credits · Not affiliated with Y Combinator.

HomeVideosBooksBlogsPodcasts
Ctrl K
    C

    Christopher Elliott

    elliott.org · Personal blog · on HN since 2009

    Christopher Elliott is a consumer advocate who writes about travel, airlines, and customer service complaints.

    Visit blogHN submissions
    Culture & SocietyBusiness & Strategy
    What HN says

    HN links it for consumer-rights and airline topics, such as refunds, and for its company contact pages, like Amazon escalation addresses.

    Stats for nerds
    27HN people shared it
    10linked in comments
    349story points
    Nov 2024last shared
    2009people per year2024

    Top posts on HN

    1. 1
      How you can get banned from Facebook permanently
      1 person · 156 points · first shared 2021 · 129 comments on HN
    2. 2
      Things the TSA doesn't want you to see
      1 person · 143 points · first shared 2012 · 65 comments on HN
    3. 3
      Are we traveling in a police state?
      1 person · 21 points · first shared 2011 · 4 comments on HN
    4. 4
      Comcast thinks my husband is an a**hole – and they put it in writing
      1 person · 13 points · first shared 2015 · 4 comments on HN
    5. 5
      Restaurant guests sour on Ziosk’s “touch it and you’re charged” payment systems
      1 person · 5 points · first shared 2016 · Discussion on HN
    6. 6
      How can I get off of the Do Not Rent list? This is not my mistake
      1 person · 4 points · first shared 2020 · Discussion on HN
    7. 7
      Surprise You just got banned from flying. Now what?
      1 person · 2 points · first shared 2019 · Discussion on HN
    8. 8
      Yes, Los Angeles is a walkable city. Here’s how we discovered it
      1 person · 2 points · first shared 2021 · Discussion on HN
    9. 9
      Airline passenger space wars are shifting to the human rights front
      1 person · 2 points · first shared 2015 · Discussion on HN
    10. 10
      Are online travel agencies quoting higher rates because of your Web cookies?
      1 person · 1 points · first shared 2009 · Discussion on HN

    What HN people wrote when they linked it

    • zamfiMar 2019

      I'm not pointing this out to be pedantic, but because I think it's interesting: it was actually not by law that merchants were not allowed to offer different prices for cash vs. credit card purchase, it was by contract.

      That is to say, in the merchant agreement required to accept credit cards, merchants promised to the credit card companies that they would not charge users of credit cards more than cash payers.

      As another poster points out, this anti-competitive bullshit was made illegal by law circa 2012.

      These kinds of coercive/collusive agreements among a cartel of providers of a particular type of service worry me deeply, especially when a previously-luxury service (e.g., credit cards) becomes semi-necessary infrastructure for operating in the modern world. For more on this type of problem, I encourage you to read about the unbanked [0] and the challenges they face.

      Despite how much better they make my life, I also look at the success of Uber, Lyft, AirBnB, and other platforms with worry, precisely because they are in many cases creating semi-necessary infrastructure in the private domain. Individuals can already be banned from Uber [1] and Lyft (and Google [1], etc.) without any legal recourse, which also means by mistake because you are treated as guilty until you can prove your innocence, and innocence is usually impossible to prove.

      Here's one (hypothetical and admittedly unlikely) future I worry about: autonomous cars rule the world, 99% owned by four companies…

    • smcinDec 2022

      No it's not 100% false, it's about 70% correct, refunds are in (expiring, non-transferable) flight credits not money-back. The preceding poster said "your money back" not "flight credits".

      Flight credits expire (with US carriers, typically in 12 months, sometimes within only 3 months (Spirit), with European carriers, sometimes up to 3 years), and cannot be transferred to any other passenger [0], unlike even airmiles; and using them with partner airlines can be restricted; many passengers are unaware of much of that and airlines do not point it out, and rely on the fact that passengers may not realize till the credit has expired.

      (In 7/2022, Southwest did uniquely eliminate expiration on flight credits unexpired from July 28, 2022 onward.)

      Just because an airline only initially offers (restricted, expiring) travel credits, doesn't mean much; in some cases [1] passengers may be entitled to an actual money-back refund: (a) canceled flight b) passenger has documented medical circumstance c) cancellations due to Covid d) possibly other circumstance).
      One excellent advocacy resource is [2] Elliott.org 12/2022: "The complete guide to using your airline flight credit now".
      EU regulations are more pro-passenger than USDOT.

      Southwest in 3/2022 unveiled its long-awaited new fare category "Wanna Get Away Plus" whose key perk is the ability to transfer flight credits, which Southwest calls travel funds (which sounds like intentionally misleading language, but anyway). But again, SW…

    • nfnaaronJan 2010

      Arrington takes Steven Frischling to task for "caving." Yet Frischling's own attorney advised him that he had no legal basis for hiding his source.

      I imagine that Arrington's own attorney would advise him essentially the same way. I assume that Arrington and his company would comply with all other types of subpoenas; assuming similar legal advice in a similar situation it's hard to see why he would refuse to comply with this particular type of subpoena.

      Bloggers may look like journalists to many of us, and many bloggers may feel like journalists, but at least at present, as I understand it, bloggers are not journalists in the eyes of the court. Bloggers are merely average Joes with no special status. That should probably change, but we're far from there yet.

      Essentially, Arrington is blaming the victim. I suppose Frischling should have worn a more modest constitutional dress if he didn't want to be raped by the TSA. And yes, I consider threatening someone with the loss of their job to be rape-like, and certainly far outside the bounds of professional law enforcement conduct.

      By the way, Chris Elliot, the other threatened blogger, wrote a very classy thank you to all the people who helped him through the episode. He has nothing but good words for Steven Frischling, and for the professional conduct of the DHS agent who served the subpoena.

      http://www.elliott.org/blog/to-the-team-of-friends-allies-and-advisers-who-helped-make-the-subpoena-go-away/

    • autoexecSep 2023

      > How "might" it be "far better" to the public at large for airlines to serve fewer people at a higher cost?

      For the same kinds of reasons it's better for the post office to serve people in remote areas at higher cost as opposed to leaving them without service and cut off. The same reasons why it's better for more Americans to have access to broadband, not just the Americans who live in the areas that would make ISPs the most profit. It can be worth it to spend more money when it means providing access to important services to more Americans vs a select few.

      > If they did as you suggest, they'd be demonstrably and measurably delivering FAR less to the public while charging even more money.

      Which is exactly the case. They ARE delivering less. Less access by only providing service to the locations which give them the most profit. Less leg room so that they can cram more people into every flight. Less service by cutting staff. Giving passengers fewer options/less choice. Allowing less baggage. Flights are increasingly canceled and delayed. Customer satisfaction gets lower and lower all the time. They are giving us less.

      They are also charging more and more. Airline tickets are skyrocketing, outpacing inflation. Even as the service airlines provide keeps getting worse and worse, the prices keep getting higher, and higher but there are also the endless bullshit fees for everything they can think of…

    • yeukhonJan 2014

      Disclaimer: I am not a guy who hate Google or have anything against Google+ and I personally am okay with Google showing me on search result, but on the case of real name policy I am a nay-sayer.

      Google, Facebook need to stop this real name policy or ease it. Having real name real identity, a page that people can view as they search on Google is great for some people. If you are celebrity or some famous programmer or mathematician, you probably don't mind. And usually these people get official "verification" if they are truly famous people. You see that a lot on Twitter and Facebook.

      Sometimes I can careless about people's real name and instead I pay more attention to their pseudo identity, their username in this case. It's a choice and we should be more willing to make this real name policy flexible.

      I still use G+ for friend's communication but other than that it has no use for me. I don't get 10000 followers like Linus does so why should I care about having a real name?

      If Gmail is happy with James Bond why can't I use James Bond (I am just making it up)?

      http://elliott.org/problem-solved/google-plus-says-my-name-is-not-allowed-now-what/

      http://abcnews.go.com/Technology/facebooks-forgotten-rule-fake-names-allowed/story?id=15509496

      Why would anyone need to provide some documentation to show that he or she is who he or she claims to be?

    • febinDec 2018

      Paypal has done this multiple times, here are some incidents.

      https://www.paypal-community.com/t5/My-Account/Permanent-BAN-limited-account/td-p/1489460

      https://medium.com/@puntofisso/paypal-closed-my-account-with-no-explanation-it-could-happen-to-you-6ff0ba4ea95f

      https://www.elliott.org/blog/banned-from-palpal-account-limitations/

      https://www.success.grownupgeek.com/index.php/2008/04/05/paypal-limited-access/comment-page-3/

      Completely relying on any third party is a bad idea. We should consider the risks when we signup to any service. Around this month we have seen multiple companies banning accounts without giving valid reasons MailChimp, Patreon, Slack(They had a reason but they didn't notify the users earlier, however they appologized later)

      https://news.ycombinator.com/item?id=18754860

      https://news.ycombinator.com/item?id=18715866

      https://news.ycombinator.com/item?id=18724107

    Related

    Chris Ferdinandigomakethings.com84 people

    SPAs Were a Mistake

    Chris Ferdinandi
    Personal · last shared 2026
    Pluralisticpluralistic.net606 people

    The Framework is the most exciting laptop I've used

    Pluralistic
    Personal · last shared 2026
    Krebs on Securitykrebsonsecurity.com1.4k people

    Whistleblower: Ubiquiti Breach “Catastrophic”

    Krebs on Security
    Personal · last shared 2026
    Stratecherystratechery.com916 people

    Apple’s Mistake

    Stratechery
    Personal · last shared 2026
    Bits about Moneybitsaboutmoney.com224 people

    Anatomy of a credit card rewards program

    Bits about Money
    Personal · last shared 2026
    Slow Boringslowboring.com170 people

    The case for banning non-competes

    Slow Boring
    Publication · last shared 2026
    Matt Stollermattstoller.substack.com231 people

    WeWork and Counterfeit Capitalism

    Matt Stoller
    Personal · last shared 2023
    Cringelycringely.com285 people

    Level3 is without peer, now what to do?

    Cringely
    Personal · last shared 2026